Frequently Asked Questions
Everything you need to know about shopping with ALSO.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.
How can I return or exchange an item?
You can return or exchange any unworn items with original tags within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
Where can I find the size guide?
Every product page features a detailed 'Size & Fit' link. Since we curate various designers, we recommend checking the specific measurements provided for each garment.
What payment methods do you accept?
ALSO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your products sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we partner exclusively with fair-trade certified factories.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.