Returns & Exchanges
At ALSO, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn items with original tags still attached into the original packaging or a secure mailing box.
Attach the Label
Print the prepaid shipping label provided via the portal and secure it to the outside of your package, ensuring old labels are covered.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed once we receive the items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing